Privacy Policy

Welcome to Kivulive ("App," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our chat application and related services, including in-app purchases. By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, username, and profile picture.
• User Content: Messages, images, and other content you send or post in the App.
• Payment Information: Transaction details for in-app purchases (processed through third-party platforms like Google Play or Apple App Store). We do not store credit card details.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, IP address, and unique device identifiers.
• Usage Data: Features you use, time spent in the App, and interactions with other users.
• Cookies and Analytics: We use cookies and third-party tools (e.g., Google Analytics) to improve the App. You can disable cookies in your browser settings.

2. How We Use Your Information

• To provide, maintain, and improve the App.
• To process in-app purchases and subscriptions.
• To respond to your requests and provide customer support.
• To enforce our Terms of Service and prevent abuse.
• To send you updates and promotional offers (you can opt out at any time).

3. Sharing Your Information

We may share your information in the following cases:

• With Other Users: Your username and messages are visible to users you interact with.
• With Service Providers: Third parties that help us operate the App (e.g., payment processors, cloud hosting).
• For Legal Reasons: To comply with laws, respond to legal requests, or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard measures to protect your data, including encryption and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

• Access and Correction: You can review and update your account information in the App.
• Deletion: Request deletion of your account and data by contacting us at support@kivulive.com.
• Opt-Out: Unsubscribe from marketing emails using the link in the email.

6. Children's Privacy

The App is not intended for users under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with data, contact us immediately.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate safeguards are in place for these transfers.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via the App or email. Continued use of the App constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy or your data, contact us at:

Afronector
Email: support@kivulive.com